Today, the key events for the fire departments responding to an incident (en-route, arrived, cleared, back in the station) are radioed to the 911 center by firefighters in the engine at each key event. The firefighters use their physical senses to track statuses of handling the incident. Today, a responsible person makes a radio call to the 911 center for each key event and reports the code “en-route” or ” ” arrived” etc. The current system is inconsistent and depends on human factors a lot.

The firefighters are obliged to produce extensive mandate National Fire Incident Report System (NFIRS) reports after returning back from the incident scene. That requires the two-step engagement: first – at the incident location jotting down the notes at the scene; second – re-entering that information into the database. The extensive part of the work is being done manually.

The Dispatch center is not getting accurate and real-time information about the facilities employed at each incident. The detailed and timely data about the allocation of resources is in a great need.