AI in Telecommunications: The Way of Transformation

By: Segiy Sergienko, 14 Sep 2021
3   min read
Reading Time: 3 minutes

The epicenter of technological growth, the telecommunication industry is led forward by mobile and broadband services with the revolutionizing DevOps approach in 5G telecom and other AI-powered solutions. The industry is expected to thrive at a compound annual growth rate (CAGR) of 6% and reach $3461.03 billion in 2025. The main driver of this growth is artificial intelligence (AI).

Similar to the other sectors, telecom is experiencing challenges and threats posed by the COVID-19 pandemic. However, this new environment also provides ground for new opportunities fueled by the application of AI in telecommunications. However, to make use of the emerging opportunities, companies will need to transform.  

The Benefits of AI in Telecom

Telecommunication operators have been continually collecting tons of information about their consumers, which brings no fruits without the proper software. By implementing artificial intelligence in telecommunications, industry players can use the accumulated data in a meaningful way.   

Developing new services, streamlining business operation, and enhancing customer experiences – all of that becomes possible with AI. Experts forecast that AI in telecommunications will yield about $11 billion by 2025. 

AI in telecom is intended to help companies to:

  • Mitigate fraud;
  • Implement predictive maintenance;
  • Counter cybersecurity threats;
  • Enhance customer experience management;
  • Implement intelligent CRM system;
  • Monitor and manage network operations.

Boasting solid experience in telecom software development, Sirin Software is aware of all trends in the industry, which become the background for its efficient solutions.

The Challenges of AI in Telecommunications

The main challenges sustained by the telecommunication market today are posed by the COVID-19 pandemic restrictions. Those limitations are forcing the industry to look for new ways of serving clients. Companies with their fingers on the pulse should come up with innovative products and services to remain competitive. Artificial Intelligence in telecommunications is the utmost advancement businesses can elaborate on. 

Let us discover the ways how AI in telecom can alleviate the main challenges stemming from the pandemic.

  • Changing demand.

While many people have moved to work from home, their needs have also drastically altered. Reliable data connectivity and personalized pricing models, options, and tools are what modern consumers are looking for. Artificial intelligence in telecom services allows for huge customization opportunities by analyzing service usage patterns and providing ground for ultra-targeted offers. 

  • Unstable supply.

The pain of many telecom companies in the modern realm, intermittent equipment supplies threaten smooth service delivery. This is also the time when the biggest players start implementing 5G networks with the consequential upgrades in the related infrastructure. Artificial intelligence in telecommunications can help to handle lean production processes, conduct early-stage AI-based diagnostics and predictive maintenance on terminal devices, and automate procurement routines for streamlining infrastructure upgrades.

  • Customer support.

Traditional call centers have suffered a lot throughout the pandemic. Therefore, companies have been searching for new ways to provide adequate customer support. Artificial intelligence in telecom services can relieve the burden on call centers and help implement efficient client support tools. Intelligent chatbots, smart voice assistants, and other appliances are aimed to improve online help systems and deliver highly personalized service without overloading the call centers.

  • Business operations.

One of the most strategic applications of AI in telecom is the field of business operations. The automation of processes and orchestration of standard flows allows to boost efficiency and minimize delays. Apart from this, artificial intelligence in telecom services helps conduct continual operational monitoring and quickly identify areas of concern. 

The Real Cases of AI for Telecom

Which telecom companies already use AI? Let us study several cases.

  • Verizon Communications.

The giant telecom company is broadly elaborating AI/ML technologies. The organization is developing an intelligent platform intended to facilitate the implementation of 5G. Another their project utilizing AI for telecom is the Cloud Contact Center AI that provides advanced ways of communication with their support service.

  • Deutsche Telekom.

The company applies a variety of AI tools in diverse spheres, from customer service to business planning tools. For instance, their intelligent chatbot Tinka is able to give more than 1500 answers to clients’ questions.

AI in Telecommunications: The Future Prospects

Digital transformation in the modern telecommunications world is literally impossible without the application of AI for telecom. Properly implemented AI-powered avenues can give companies an edge over the competition. However, such implementation requires the corresponding software that can be delivered by Sirin Software. The company provides a vast range of services including IoT development, firmware development, cloud solutions, web development, and more. We guarantee that AI technologies will let your business enjoy all the benefits those solutions can potentially offer. 

AI for telecom opportunities and use cases confirm that intelligent automation systems will continue to thrive. DevOps, the Internet of Things, and other AI-enabled solutions will determine the modern digital landscape, while the companies will need the corresponding transformation to remain on a surge.

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